Tailored Plumbing & Heating (UK) Ltd is a company registered in England and Wales (Company Number 08280211) registered office at 291-307 Kirkdale, London, SE26 4QD (the Company). The Company operates a website www.tailoredplumbing.co.uk (the Company, us, we, our).

Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our Website.

A cookie is a small data file that is transferred to your device’s hard drive (e.g., your phone or your computer). For example, a cookie could allow us to recognize your browser, while another could store your preferences.

This policy explains how and why we use these technologies and the choices you have.

What cookies we use

There are two types of cookies used. Session cookies, which will normally expire when you close your browser and Persistent Cookies which will remain on your device after you close your browser and stop using our Website and can be used again the next time you access our Website.
The cookies are further categorised into the following:

• Strictly necessary cookies. These are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our Website or make use of e-billing services.
• Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies. These are used to recognise you when you return to our Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
• Targeting cookies. These cookies record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to make our Website and the advertising displayed on it more relevant to your interests.

We also use other technologies with similar functionality to cookies. For details of those please visit our Privacy Policy.

How we use Cookies

We use these technologies for a number of purposes, such as:

• Estimate our audience size and usage pattern;
• To enable you to use and access our Website;
• To enable you to book the services or purchase our products and to use our payment facility;
• Store information about your preferences, and so allow us to customise our Website and to provide you with offers that are targeted to your individual interests;
• To enable, facilitate and streamline the functioning of and your access to our Website and services that we provide to you;
• Recognise you when you return to our Website and speed up your searches;
• To better understand how you navigate through and interact with our Website;
• Allow you to use our site in a way that makes your browsing experience more convenient, for example, by allowing you to store items in an electronic shopping basket between visits. If you register with us or complete our online forms, we will use cookies to remember your details during your current visit, and any future visits provided the cookie was not deleted in the interim;
• To show you content that is relevant to you and to serve you tailored advertising;
• To promote our services better;
• To enable the functionality of our Website, and provide you with features, insights and customised content;
• To remember information about your browser and your preferences.
• To monitor and analyse the performance, operation, and effectiveness of our Website;
• To enforce legal agreements that govern use of the Website and to monitor any potential breaches of our Terms of Use.
• For fraud detection and prevention, trust and safety, and investigations;
• To make your interactions with our Website faster, more secure and to help us detect malicious activity and violations of our Terms of Use;
• To enable social media plugins both on and off the social media sites.
• For purposes of our own customer support, analytics, research, product development, and regulatory compliance.
• So we can learn more about how well our Website and plugins perform in different locations;
• To improve, and research products, features and services, including as you navigate through our Website or when you access our Website from other sites, applications or devices;
• To determine and measure the performance of ads or posts on and off our Website and to learn whether you have interacted with our chat system, websites, content or emails and provide analytics based on those interactions.

Pixel Tags and Web Beacons

Pixel tags and web beacons are tiny graphic images and small blocks of code placed on Website pages, ads, or in our emails that allow us to determine whether you performed a specific action. When you access these pages, or when you open an email, the pixel tags and web beacons let us know you have accessed the web page or opened the email. These tools help us measure response to our communications and improve our web pages and promotions.

Server Logs and Other Technologies

We collect many different types of information from server logs and other technologies. For example, we collect information about the device you use to access our Website, your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone where your device is located. Our server logs also record the IP address of the device you use to connect to the Internet. An IP address is a unique identifier that devices require to identify and communicate with each other on the Internet. We may also collect information about the Website you were visiting before you came to our Website and the Website you visit after you leave our site. These tools help us improve user experience and deliver our services.

Device Information

We may use device-related information to authenticate users. For example, we may use your IP address, browser information, or other data provided by your browser or device to identify the device being used to access our Website. We may also use these device-related techniques for associating you with different devices that you may use to access our content including for fraud-protection purposes and to better target.

Third Party Social Plugins

We may use social plugins provided and operated by third parties, such as Facebook’s Like Button or social media share button. As a result of this, you may send to the third party the information that you are viewing on a certain part of our Website. If you are not logged into your account with the third party, then the third party may not know your identity. If you are logged in to your account with the third party, then the third party may be able to link information or actions about your interactions with our Website to your account with them. Please refer to the third party’s privacy policies to learn more about its data practices. Please note that those third parties may also use cookies, over which we have no control. Please note that the following third parties may also use cookies, over which we have no control. These named third parties may include, for example, advertising networks and providers of external services like web traffic analysis services. These third-party cookies are likely to be analytical cookies or performance cookies or targeting cookies.

Third Party Cookies

We may also use third party partners to place these technologies on our Website. These partners use technologies that help us analyse how you use the Website (for example by noting the third-party services from which you have arrived), market and advertise our services to you on our Website or third-party Websites such as Google, help us detect and prevent fraud or conduct risk assessments or collect information about your activities on our Website, other sites or the ads that you have clicked.
It is important that you understand that those third parties may also use such tracking technologies to serve ads that they believe are most likely to be of interest to you and measure the effectiveness of their ads both on our Website and on other Websites and online services. Targeting and advertising cookies we use may include Google, and other advertising networks and services we use from time to time.

For more information about targeting and advertising cookies and how you can opt out, you can visit the Network Advertising Initiative’s opt-out page, the Digital Advertising Alliance’s opt-out page, or http://youronlinechoices.eu.

Google Analytics

We may use Google Analytics tools. Google Analytics is Google’s analytics tool that helps Website and app owners to understand how their visitors engage with their properties. It may use a set of cookies to collect information and report site usage statistics without personally identifying individual visitors to Google. In addition to reporting site usage statistics, data collected on Google properties by Google Analytics may also be used, together with some of the advertising cookies described above, to help show more relevant ads on Google properties (like Google Search) and across the web and to measure interactions with the ads you are shown.

To opt out of Google Analytics for display advertising or customize Google display network ads, you can visit the Google Ads Settings page. To the extent advertising technology is integrated into our Website and you opt-out of tailored advertising, you may still receive advertising content. In that case, the advertising content will just not be tailored to your interests. Also, we do not control any of these opt-out links and are not responsible for the availability or accuracy of these mechanisms. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-Out Browser by clicking here.

Mailchimp

We may use Mailchimp to communicate our offers, updates and promotions to you. Any communication sent to you through MailChimp will automatically contain a web beacon as described above. You can opt out from receiving any mail through MailChimp at any time in accordance to our Privacy Policy and instructions contained within any correspondence you receive from us through MailChimp.

We may also use MailChimp additional promotional services. If we do so Mailchimp we may install a JavaScript tracking snippet (“Snippet”) on our Website. This Snippet allows cookies, pixels, and other technologies to be set on our Website to facilitate the use of certain automations, features and functionality offered by Mailchimp. The specific cookies, pixels, or other technologies that will be set on our Website will depend on the particular add-ons or features that we choose to use at any given time. For more information on what they may be please click here.

Cookies we use

Flash cookies operate differently than browser cookies, and cookie management tools available in a web browser will not remove flash cookies. To learn more about how to manage flash cookies, you can visit the Adobe Website and make changes at the Global Privacy Settings Panel.

Your mobile device may allow you to control cookies through its settings function. Refer to your device manufacturer’s instructions for more information.