We are committed to providing a high-quality service to all our customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact us with the details. All complaints must be received in writing. You can send your written complaint by visiting our website https://www.tailoredplumbing.co.uk/ or emailing us at email@example.com. We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to The Consumer Ombudsman.
The Consumer Ombudsman
PO Box 1263
about your complaint. Normally, you will need to bring a complaint to the Consumer Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it). For further information, you should contact The Consumer Ombudsman on Tel: 0333 300 1620.
Tailored Plumbing & Heating UK LTD®, registered address Office 105, 1st Floor, 3 Stanton Way, London, SE26 5FU. Company number: 08280211, VAT number: 331006560 is an Introducer Appointed Representative of TradeHelp. Our firm reference number is 930305. TradeHelp is a Tailored Plumbing & Heating UK Ltd® Office 105, 1st Floor, 3 Stanton Way, London, SE26 5FU, registered in England (03712438), authorised and regulated by the Financial Conduct Authority (firm reference number 697812). TradeHelp are a credit broker, not a lender, and offer loans from a small panel of carefully selected lenders. TradeHelp do not offer financial advice and do not charge you for credit broking services. All loans are subject to status.